FAQ

FAQS

What is your return policy?
Full details of our return policy can be found in the Quick Links Section on our website.  There is a 30 day return / refund policy for any UNUSED or UNWANTED purchases.  Otherwise, please send us an email at sales@philsmithagencies.co.uk with a copy of your receipt and a brief explanation of your issue with your item. A return case can then be opened, we will try and resolve for you or will ask you to return your item. Please note StyleCraft UK does not cover return shipping fees.

How do I change or cancel my order?
Call us on 01253 810680 or send an email to sales@philsmithagencies.co.uk as soon as possible. We will do our best to modify or cancel your order.

How do I know if you received my return?
Once your return is received and processed you will be notified via email.

Is my appliance under warranty?
Yes, please see your appliance user manual for your specific warranty period information. If you no longer have the user manual you can contact us at sales@philsmithagencies.co.uk and we'll be happy to assist you. You must have proof of purchase to verify your warranty. 

What warranty does not cover
This Warranty does not cover normal wear and tear such as shorts in the power supply cord or plug, or excessive product build-up on plates or scratched or damaged plates or damage due to accident, misuse or abuse such as: dropping (broken housing, broken hinges, loose plates, rattling noise, etc.), wrong voltage supply, or neglect in safety precautions; or tampering such as repair or attempted repair by unauthorized person, or use of unauthorized attachments. Products must be regularly cleaned, oiled and maintained.  

Can I use my appliance outside of the UK?
Not all StyleCraft appliances are meant to be used internationally. Please see user manual or product details page to see if your item indicates universal or dual voltage. Please do not attempt to use voltage converters or plug adapters if your item does not indicate universal voltage. Failure to follow these guidelines will void your products warranty. Please contact us if you are unsure or have questions.

How long will it take for my order to ship?
Orders can take up to 48-72 hours to be processed and shipped. Weekends and holidays are excluded from processing and shipping times, so please take into account non-business days. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment. If your items were out of stock or pre-ordered, your items will ship out as they come in stock, which may result in multiple shipments.

How do I check the status of my order?
You will receive tracking information once your order has shipped. 

Do you ship internationally?
Yes, we offer international shipping, only to Southern Ireland, Guernsey and Jersey. Shipping fees paid at the time of the order do not include any necessary duties and/or taxes. For any other countries please contact us and we can provide details of the supplier for your area.

How do I care for my new StyleCraft appliance?
Please see instruction booklet for details. If your booklet is lost or misplaced please email us at sales@philsmithagencies.co.uk for a replacement.

My question isn't listed, how can I contact you?
We're happy to assist you! Please contact us on 01253 810 680, email us at sales@philsmithagencies.co.uk or use the Contact Us Form

What are your Opening Hours?
We're open 8.30am-5pm  Monday-Friday. We are closed on Public Bank Holidays.